The whole claim, or just the part you need.
Adjusting, CAT response, inspections, repair and full program administration, all from one partner and all on one proprietary platform.
Three ways to work with EIG
The full claim
First-contact video through payment and Option to Repair, with one partner accountable for the outcome.
One service
Add a scope-only inspection, desk review or specialty adjuster to your own workflow.
CAT capacity
Teams staged ahead of the event, scaling up and down with your volume.
Independent adjusting
Licensed field and desk adjusters who work to your guidelines from the first call to close.
Overflow, coverage gaps or a full program: we staff residential, commercial and specialty claims nationwide, and in-house QA reviews every file before it reaches you.
Request adjustingField adjusting
On-site inspections, with the insured contacted within 48 hours of assignment.
Desk adjusting & file review
Estimate review and claim handling that relieves your internal desk.
Virtual adjusting
Smaller interior claims settled from first-contact video, often the same day.
Staff augmentation
Embedded adjusters and examiners for peak seasons or vacancies.
CAT response
Teams staged before landfall, with cycle times that hold when claim counts spike.
We map your policies against the storm path, deploy field and desk teams with mobile command centers, and report to you daily until the last file closes.
Plan your CAT capacityPre-event staging
Policies mapped under live weather overlays so staffing starts before claims arrive.
Mobile command centers
On-the-ground hubs for adjusters, supervisors and examiners.
Surge desk & 24/7 call center
Intake, scheduling and insured updates around the clock.
Daily carrier reporting
Open, inspected, estimated and closed counts every day.
Inspections & estimating
Order only the scope your desk needs, or hand us the full analysis.
Our adjusters capture HD video, HD photos and measurements on our proprietary platform and deliver a comprehensive, QA-reviewed report.
Order an inspectionFirst-contact video
A live video session from the insured's phone on the first call.
Scope only / damage verification
Documented scope and measurements; your desk adjusts.
Full scope
Inspection, estimate and coverage recommendation in one report.
Reinspections & ladder assist
Second looks and roof access for your staff adjusters.
Option to Repair
Give your insured a warrantied repair from the same company that scoped the loss.
At settlement, the insured can choose EIG Restoration to do the work. The repair is built from the scope we documented, so there are fewer supplements and no vendor-to-vendor disputes.
How Option to Repair worksEmergency mitigation
Water extraction, fire and smoke, wind and hail, tree and debris removal, roof tarping.
Exterior repair
Roofing, gutters, windows, siding and paint, fencing, HVAC and chimneys.
Interior repair
Drywall, paint, flooring, lighting, electrical, plumbing and insulation.
Warranty-backed
5-year repair warranty and 10-year roof warranty.
Third-party administration
Intake to close, handled under your brand and your guidelines.
For carriers, MGAs and self-insured programs that want one partner to run the claim operation: intake, adjusting, customer service, reporting and audit.
Discuss a TPA programFNOL intake & 24/7 call center
Interactive FNOL and a live team for insureds and agents.
Claims handling to close
Coverage, reserving support, payment and closure.
Reporting & auditing
Program dashboards, file audits and bordereaux.
Insured customer portal
Policyholders can check status and upload documents.
Specialty claims
Specialists for the claims that don't fit a standard property workflow.
Our adjusters are certified and experienced in specialty lines, backed by the same platform and QA as every other EIG claim.
Talk to a specialistFlood
Flood claims estimating with nationwide coverage.
Coastal & inland marine
Vessels, docks, equipment and property in transit.
General liability
Investigation, statements and liability analysis.
Commercial
GA-supported commercial loss adjusting.
Large loss
Losses in excess of $100,000.
Audits & underwriting inspections
Better risk data going in, and cleaner files coming out.
Independent claims audits to find leakage and coaching opportunities, plus underwriting inspections and appraisals that document the risk before a loss.
Request an auditClaims audits
File reviews against your guidelines, with findings and trends.
Underwriting inspections
Exterior and interior risk surveys with HD photos.
Appraisals
Appraisal support for disputed claims.
Subrogation support
Identify and document recovery opportunities.
Training
Adjusters trained on your guidelines and our standards before they touch a file.
EIG runs licensing and certification classes for new adjusters and guideline training for carrier programs, with mentors and QA feedback on every deployment.
Request training optionsLicensing classes
Texas All-Lines, ANFI and AIC.
EIG certification
Estimating standards, platform proficiency and reporting.
Carrier guideline training
Program-specific onboarding before deployment.
Mentorship
Ride-alongs and feedback from senior adjusters and QA.
Xactimate Level II
Level II Xactimate training and guidance.
Lines of business we handle
Solution FAQs
Can we start with one service and add more later?
Yes. Many carriers start with scope-only inspections or CAT surge, then add daily adjusting or Option to Repair once they've seen the platform on their own claims.
What's the difference between scope only and full scope?
Scope only gives your desk documented damage, HD media and measurements. Full scope adds the estimate and a coverage recommendation. Compare them on the platform page.
Is Option to Repair required for our insureds?
No. It's an option the carrier can choose at settlement.
Do you cover every state?
Yes, we have licensed adjusters in all 50 states and DC. See the coverage map.